Last updated: October 2026
All payments for Orbit Pro subscriptions are processed by Paddle (Paddle.com Market Limited), who acts as the Merchant of Record for all transactions. Paddle issues all receipts, handles tax collection, and processes all refunds on our behalf.
When you purchase an Orbit Pro subscription, your payment contract is with Paddle. Refund requests are fulfilled by Paddle and will appear on your statement as a reversal from Paddle.
If you are not satisfied with Orbit Pro for any reason, contact us within 14 days of your purchase and we will issue a full refund — no questions asked.
This applies to both monthly and annual subscriptions.
Free trial: New Pro subscribers may be offered a 7-day free trial. A payment card is required. Unless you cancel before the trial ends, your subscription starts automatically and your card is charged the plan price shown at sign-up (monthly or yearly), then renews until you cancel. Paddle or we will remind you by email before the trial ends. You can cancel at any time from your account settings or through Paddle, and if you cancel before the trial ends you will not be charged. One free trial per person: if we find a trial has been repeated, we may cancel it and you will not be charged.
Refunds and trials: No payment is taken during the trial, so there is nothing to refund. The 14-day refund guarantee runs from the date of your first charge (the end of the trial), not from the day the trial starts.
You can cancel your Orbit Pro subscription at any time from your account settings or by contacting us. When you cancel:
Email us at david@foundryapps.co.uk within 14 days of your purchase. Include the email address associated with your Orbit account and we will process your refund promptly. Refunds typically appear on your original payment method within 5–10 business days.
For refund requests or billing questions, contact us at:
Foundry AppsFor questions about payment transactions processed by Paddle, you can also contact Paddle directly via their privacy and legal page.